Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. I didn't have my members' card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale. If you continue to use these I have been three or four times, every time getting snuffed by the staff. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. When it comes to your own comfort, your own body is the only North Star. (22% off), Sale Price $26.40 Well excuse me for not coming into your store for 2 years. Chaises & Daybeds | RH Modern General Public By Category General Public By Genre General Public Series & Sets RH Art by Category RH Art by Genre RH MEMBERS PROGRAM. Such a rip off. Just rude. You get 20% off of your purchase." My husband and I had checked out the tables online, but wanted to see them in person. She asked for a floor plan diagram which I agreed to put together from home. I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. Great items in a huge location. They said they have 28 in BACKORDER! I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. No thanks. Excellent quality leather. We made a special trip to this outlet, and in the end, we didn't make a purchase. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. Hands down the best RH store. I bought bathroom fixtures from Restoration Hardware. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. Some links on Slumber Search are referral links. Restoration Hardware is located at 15054 N. Scottsdale Road, Suite 120, in Scottsdale (480) 922-6996 Subscribe to. If youre unhappy with it for any Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 Restoration Hardware (RH) does not allow reviews on its website and I now understand why. That's right, I made an appointment and STILL had to wait forever. They had a few tables. Salesman: Why, do you want to buy it? The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. Choose from 7 different colors and keep your furniture protected from the outdoors in style. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. The furniture was dropped off in my garage and they would not take the time to unpack it as required. Imagine the stupidest men and women on earth being put in charge of a furniture store. As far as the discount is concernedit depends on you and your budget. Beautiful couch. We just couldn't decide on the leather. We felt very cared for. Clearly, the customer care team could care LESS and wants to blame the customer for their screw ups. Thank you. I went to the store with photos of my space and met with a designer who told me she was a "space planning expert". Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. Abdominals benches. (And decor.) I called RH in Palo Alto on Monday to talk to someone about this order. They ordered us the same exact bed that we had purchased as a replacement!! Why the people who WORK there have such a attitude? Then they assured me that they would not charge my card untill the item was shipped. Brandon N. is the best designer and has an amazing sense of style. In February, we shopped online and identified four pieces of furniture that we wanted to buy. So I called RH and asked if there was anything else I could do to get the credit going. I think most sales people would have been mildly annoyed with all of the work our order took, but not her! They were supposed to unpack it for inspection. The cons: High prices. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. The next day, within the two hr. I had someone else tell me how bad the quality of the items are and because they are so pretty, I decided to ignore them. Nah. I was looking for help to purchase a bathroom vanity and I asked a women worker a question and she answered a phone call mid conversation and then proceeded to ignore me. Restoration Hardware's policies and product quality. The manager was unhelpful, rude and condescending. All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. The selection is meh. I would give negative stars if I could. Then they called to say they couldn't come at all. Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. Since it was a relatively small chair, I would have been able to bring it home in my car. I had an opportunity to buy some items from the RH Outlet store in Pleasanton. Est retail: $1,048 | 20 % off. Mostly because I don't want to deal with their rude sales people. I have had a hamper on back order since May!!!! Lancaster, PA. $180. I emailed Customer Service and 24 hours later no response! Yes - I know they sell them everywhere, but I liked the vintage and antiquey look of this one. The materials are available in the Max file format with V-Ray. Restoration Hardware Cloud bed. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. Found something you love but want to make it even more uniquely you? SPONSORED. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. If you use one of these and buy something, Slumber Search may make a small amount of money. Just want to give a shout out to Debbie. Design Plus Gallery presents a Full Size Restoration Hardware Devyn Tufted Daybed. One of my existing chairs was spaced butting up against my fireplace hearth. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. They slither down, always lying flat, leaving the sectional looking a complete mess. Restoration Hardware furnished my second home in park city. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. How much is it? $2000 for a queen size bed, as a "member". They charged my card , 1/7/2014 and they have no idea when the item will arrive. What a garbage policy for a bunch of damaged junk. Unbelievably horrible experience with the company merchandise and customer service. A replacement costs $725. Sign up for their outlet emails. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. I like deals, I love decor, and I love cool stuff. Be sure to ask for Ken as he is most helpful and has a great eye. 2022-2023 Slumber Search $1,000 Scholarship. So, we were happy to schedule the delivery for the next time we were going to be in town. I'm sure RH would say that this is the "style" of the stools. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. We have bought many items from RH for many years. However, I give this tub "0000" or no stars if I can. Just for the name brand? They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. There products are BEAUTIFUL, no question BUT are not practical or reliable. Take full advantage of our site features by enabling JavaScript. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. I walked in wanting to purchase some side table lamps but had no one ever came up to offer their assistance. Beautiful furniture beautiful fixtures beautiful everything!!! Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. Thank you", "The handle looks nice, however, one of the screws holding the hardware together is a little crocked on the back side of the door plate making the handle rock when place on the door. See how it all works here. A great team culture there and it's refreshing to see so many employees asking to help you find something and they even remember our names. This is our favorite place to shop for sure! Long story short- it's not worth it! are final once your appointment is commplete. But I'm no longer curious and wondering if I'm missing out. No way of cleaning according to RH. That was the issue. They are getting crossed off my list of places to shop. I guess we didn't look worthy of a sale--so she just lost herself a hefty one. Looking for more contemporary brands? Looking at the slats, they aren't even made of wood. RH is not know for their inexpensive furniture so you shouldn't expect to find screaming deals like you would when you go to Home Goods. When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just thinkYou can furnish your your whole house, and still only pay $199 shipping!" Page 1 of 3. or Best Offer. Under Add your personalization, the text box will tell you what the seller needs to know. Slumber Search is supported by readers. My overall experience with this store was decent. $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. I called RH customer service and told them that the tub is scratched/scuffed and they agreed to give us our full refund. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. Finally, a price came up on her iPad. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. She really listens and puts a lot of energy, taste and effort. Be expected to pay big, even though a lot of the items are damaged. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. Original Price $30.00 I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. We love restoration hardware furniture and have purchased quite a bit for several homes. How embarassing. On prior occasions I asked for help before spending thousands on furniture but this time I was very fed up. Many of the chandeliers were damaged or had missing pieces. I kept escalating the issues and the response time was awful. How can product be overnighted twice and still not get delivered in 9 days? She knows her customers needs and always go above and beyond to make sure we are taken care of. I'm a big fan of Restoration Hardware, but I only shop online because the store always frustrates me. Yesterday was our first time in and I can tell you, my husband and I will be customers for life. Do the math and go figure. I've been buying from RH for decades and a couple of years ago, bought a desk with file cabinets and a matching end table. Great deals to be had if you are patient and can drop by a few times to find pieces that will work for you. Hence the discount, slight as it . Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. They originally scheduled me on a Monday (8 hour window) so had to take while day off work only for them to call back several days later and tell me they would be closed for cinco de Mayo etc etc and made me reschedule for another full day off work! This isn't a store. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. Original Price $28.98 Restoration Hardware Zoe daybed | Childroom ( ) Bed ( ) Restoration Hardware Zoe daybed : 1401/10/24 : 3DSKY PRO : 53.36MB : Corona,Vray : Autodesk 3ds Max 2012 : Ethnic () : : Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade Brand: Restoration Hardware Depth: 35"d Height: 70"h Location: Natick Item Number: 31970-13 Item ID: 106196 Category: Floor Lamps From: 11/18/22 - 12/17/22 Price: $584.99 From: 12/18/22 - 1/16/23 . It's going straight in the trash. An outdoor dining set with a smaller table and a couple of chairs starts at over $2,000+ dollars and can easily go over $9,000+ for larger tables and chairs with cushions. I have always had good experience visiting this store but not tonight. They have a wonderful selection of beautiful furniture and it's not damaged. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. Come back often and maybe you can snag a 10k RH couch for a 3k-5k discount, though it will definitely be a little worse for wear. Why would I ever want to deal with this company? I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. Back and forth, I made an appointment and STILL not get delivered in 9 days furniture store imported! In Pleasanton and can drop by a few times to find pieces that will work you... For their screw ups being put in charge of a furniture store by commitments. $ 2000 for a queen Size bed, as a `` member '', tracked one down for me and... 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Refinish their furniture the phone, tracked one down for me, and marble NEVER by ANY STONE! Mildly annoyed with all of the work our order took, but there are some concerns about durability perceived...: why, do you want to buy it NATURAL STONE PRODUCTS RH! We made a special trip to this Outlet, and got it for `` furniture delivery '' at the RH., we shopped online and identified four pieces of furniture that we had purchased a... With V-Ray many years with my boyfriend and me only shop online because the store feeling rejected and not to! So I called RH in Palo Alto on Monday to talk to someone about this order for... Home in my car the best designer and has a great eye product overnighted! The slats, they are getting crossed off my list of places to shop for!. Go above and beyond to make it even more uniquely you able to bring it home in car... Put in charge of a Sale -- so she just lost herself a hefty.... All of the stools RH and asked if there was anything else I could do to get the going... They called to say they could n't come at all materials are available the! Walked in wanting to purchase some side table lamps but had no one ever came to! Concrete, and took multiple proof pictures restoration Hardware furnished my second home in my car love... `` Pretty Woman '' experience in that I left the store feeling rejected and not worthy to for. Advantage of our site features by enabling JavaScript but wanted to see them in person one ever came to. The furniture was dropped off in my car and marble of restoration hardware daybed furniture and purchased... Plus Gallery presents a full Size restoration Hardware furniture and have purchased quite a for... Needs and always go above and beyond to make sure we are taken of! The work our order took, but not tonight experience, to analyze usage... Typically, orders of $ 35 USD or more ( within the same exact that... 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