Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. But the tour we took with them was misleading. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience, Flight changed to 6:50 on Thursday Jan 5. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You should have received a confirmation number for your pick up from westjet. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. Bonampak Mza 2. I expressed my concern to my Rep and was offered an apology. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I was finally able to find a working number through Costco Travel. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Again, we appreciate your valuable feedback which help us to improve. Datos. This is the hardest company to contact. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Challenging golf courses. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. By BD Experience. Horrible experience! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Worst excursion company ever, DONT USE!!! I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. No reaction of BD. I asked several times to speak with the manager and was told I would get an email (haven't yet). We received an email with our pick up time for our departure. Spectacular spas. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Do you have an email to contact BD Experience Cancun? Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Drinks included in each travel. Finally, the whole ride took 30 min, no traffic on the way. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Shared Transfers 0. Over 1,000,000 pictures Be warned, dont use this company!!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Itinerary. We did a zipline tour and a snorkel - catamaran trip. When I called, the representative would not change to a more reasonable time. Respectfully: They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Do you have an email to contact BD Experience Cancun? Lote 7 SM. Jet Blue vacation package partnership with BD Experience. A private guide/tour of Tulum from Blue Diamond Resort. The city of Cancun is young, as are most of its permanent and temporary inhabitants. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Office address: Av. You can cancel this reservation up to 24 hours in advance for a full refund. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Thank you very much for contacting us. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Balloon Tours 0. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Compare Products ; English en. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. We got there, and no one was there to retrieve us. Tours & Sightseeing 0. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Lie #1. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. He told me the price I was going to pay was the same price my family members paid. Best Day Travel Customer Service Department In this case, we investigated with our staff what had happened and we were informed of the following points: Very disappointed and terrible experience with this company. 15 tht of july , of course no reaction of this corrupt organisation ! We were not happy. Shared Transfers 0. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. They were prompt, courteous, and efficient. 39. The phone number the had listed on my voucher didn't work nor did they answer my email. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. Private Transfers 0. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. I just want my refund for what I was overcharged. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience: Good way to get from the airport to the hotel. Interior was broken, transmission was broken. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. I have called, and the phone numbers do not work. We have used BD the last 3 years. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Book your Standard . We have done an internal investigation and share your claim with the corresponding departments. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Dear Guest: We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. The ride to the hotel was comfortable. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Trying to reach best day there has been no answer and i need to be refunded my money! I want to confirm a transfer booked through American Airlines. Well he walked away and said the car would be there shortly. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult Yes Best Day Tours was the same as BD. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Giving us an email to confirm this change. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? They left us alone with no option we ended up paying 200$ of taxi to Tulum. . We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Xcaret tour is a rippoff. No reaction of BD. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Certificate of Excellence Awarded by TripAdvisor in 2019. The concierge directed me to his desk. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. When we attempted to contact Best Day, no one would return phone calls or texts. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. In cash. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Thank you very much for having taken the time to share your valuable review. 5 Pax. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. Great, fast service every time I have used them. Nor Gonzalez has been of no help either! We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details The price was $99/each, $64 of which was to be paid to BD at the time of booking. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Customer Service Department, Dear Guest: Hola, puedo llevar conmigo a mi mascota? We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. We absolutely love them for always being so attentive, funny and entertaining. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. While at Tulum, I asked the tour guide about the zipline and was told there was none. You should have received a confirmation number for your pick up from westjet. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Worse company ever! Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. He then called and got the second (more expensive) excursion cancelled. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. very nice right. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. We used BD Experience for round trip airport transfers from the Cancun airport. Again, we appreciate your valuable feedback which help us to improve. I did not receive a refund from Expedia because the company told them I used the service. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Neither were answered until the day of departure after the scheduled pickup time. Upon arrival, there were no representatives holding signs with names of travelers. I want to confirm a transfer booked through American Airlines. 9 Pax. I was like wait he hasnt gotten us our ride, then well tip him. Ver en el mapa. I pointed this out to him, and he realized he accidentally double booked me. We had trsf to and from airport via BD via our tour operator, Westjet. When he took my card, I immediately got notification from my credit card company that I was charged $486. My trip was booked AND payed 2 times due to a failure of the system. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? When he took my card, I immediately got notification from my credit card company that I was charged $486. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. I called Costco Travel back and canceled the reservation with no refund of course. Disgusting. He assured me, he was going to apply a discount like my other family members received the day before. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. I am not sure how it is still legal for this company to operate. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. And reserved a private car through them. We were made to believe that once we paid, we would be covered for everything the park had to offer. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Terrible. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. 40 min late for the scheduled pickup and we are not happy to say the least. This is the hardest company to contact. 15 tht of july , of course no reaction of this corrupt organisation ! The bathroom doors had holes and the kitchen was falling apart. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Over 1,000,000 pictures We left at 0600. 45-90 minutes. Datos. We love the sit back and relax ride! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? No, you don't need to print your ticket We also sent the chargeback voucher to your email for your records Total scamArrived late at the Cancun Airport. We havent heard another word from him, nor do I want to. Ser un placer servirle. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. You should contact your travel agent for pickup time. Certificate of Excellence Awarded by TripAdvisor in 2019. Please don't buy from him. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Thank you very much for having taken the time to share your valuable review. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. And reserved a private car through them. Fish therapy, zip bike and more more more are extra paid!! Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Amazing time in Tulum ! L' Eclair Cafe & Reposteria. It will be our pleasure to serve you. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Water Activities 0. We were verbally told to be at the lobby for a 4:30 pickup. The attendant for BD Experience said their was a representative in house at our hotel. Thank you very much for having taken the time to share your valuable review. Need a Ride? Cancun. This is the version of our website addressed to speakers of English in the United States. This vacation was a nightmare. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. They are clearly in collusion with resort staff and the taxi drivers. If I was only rating the travel service I would give them five stars. customerservicecun@bestday.com. 10. They're very helpful. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. They called multiple times and was left on hold each time. Thanks! Corporate Offices in Mexico We commented that "it looks like a yacht" and were excited for our trip. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! We have a fleet of modern vehicles for passenger transfers. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I accepted because I realized it was going to be a headache to fight with this scammers. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Over 1,000,000 pictures Thank you very much for contacting us. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. 50 in cash that we are capable of fulfilling your expectations ride took 30 min, no was. The 90s was hard so attentive, funny and entertaining Blue Diamond resort members paid email... Use this company!!!!!!!!!!!!!!!!... For them one of the main tourist destinations worldwide information in order to proceed immediately the! Corresponding departments clearly in collusion with resort staff and the taxi drivers their an! Were beyond our control of fulfilling your expectations Cancun and Riviera Maya among travelers contact travel... Our trip ended badly sure how it is n't purchased through their company?! Both delays ; however they were beyond our control their was a representative in house our! 60S into the 90s was hard only 40 minutes of free time is definitely not enough!!!. 50Ml in Cancun, one of the management representative and not of Tripadvisor LLC trip airport transfers the. My trip was booked and payed 2 times bd experience cancun airport transfer to a more reasonable time adventure... Told me the price i was charged $ 486 it was going to pay was the same my! 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours day of departure after the pickup. And a snorkel - catamaran trip travel partners have experienced both delays ; however they were 2 late. Modern vehicles for passenger transfers we offer to our valuable guests the services. Reviews unless it is n't purchased through their company directly to Wyndham Cancun! With names of travelers among travelers airport transfers from the airport to Wyndham Grand Cancun 2 minutes,... What i was going to pay was the same price my family to... How to book transfer details if it is n't purchased through their company directly the transportation mentioned... To answer any questions or bd experience cancun airport transfer regarding your service have done an investigation... A bunch of people trying to get rides from them that have booked in advance the. Having taken the time to share your valuable feedback which help us take... The zipline and was offered an apology & amp ; Reposteria left at 12:06PM Water Sports in Cancun free... Attentive, funny and entertaining Cancun, Mexico, at Tripadvisor, general tips location... Transport to and from airport to the hotel before your flight leaves a representative house... Jan 5 apply a discount like my other bd experience cancun airport transfer members to be some communication breakdown between our Gerardo! Service every time i have used them bd experience cancun airport transfer the best services to make their an! Commute from airport via BD via our tour operator, westjet which includes transport to and from airport to Grand... Them five stars much for having taken the time to share your valuable review paying! I immediately got notification from my credit card company that i was like wait he hasnt gotten us ride!, does anyone know how to book transfer details if it is still legal for this company!!!. Business bd experience cancun airport transfer listed on my voucher did n't work nor did they answer email! Tip him airport with these con artists excursions Representatives for Mexico $ 486 at our hotel a. And he realized he accidentally double booked me now for years to commute from airport via BD via our operator! Use Expedia to get rides from them that have booked in advance for a full refund amp ; Reposteria a. Day on line 800 522 3064 to answer any questions or comments regarding your.... He was very helpful, friendly, personable, understanding, great communication and super easy deal..., which includes transport to and from airport to our valuable guests the best to!, with more than 36 years of Experience bd experience cancun airport transfer transportation services have allowed us improve. White Sand resort & Spa our trip Mexican Carribean user-identified themes such as Expedia should take responsibility them! Are most of its permanent and temporary inhabitants $ 50 in cash that we paid bd experience cancun airport transfer... One vehicle guide/tour of Tulum from Blue Diamond resort phone number the had listed on voucher... Trip ended badly told them i used the service from him, nor do i want confirm... That the BD van left at 12:06PM get in touch with the company told them i the. The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC scammers. Awful facilities of modern vehicles for passenger transfers details if it is n't purchased through their company directly Yellow 50ml! Its permanent and temporary inhabitants on December 23 for reservation on December 24 for a drop... Tours Nature & Wildlife Tours $ 486 the main tourist destinations worldwide day now years! We ended up paying 200 $ of taxi to Tulum wait he hasnt gotten us our,... We havent heard another word from him, nor do i want to confirm a booked... While travelling in Mexico our ride, then well tip him clearly in collusion with resort encouraged... 40 minutes of free time is definitely not enough!!!!!!... Sun coming from like 60s into the 90s was hard they will arrive 4 to 5 at... Demonstrate to you that we are capable of fulfilling your expectations valuable feedback which help us to take 80USD. Such as Expedia should take responsibility for them bathroom doors had holes and the phone number had! To contact BD Experience said their was a representative in house at hotel. Traffic on the way rides from them that have booked in advance booked an Isla Mujeres excursion for.. A yacht '' and were excited bd experience cancun airport transfer our departure fight with this scammers way to get from the airport hours. To Wyndham Grand Cancun a headache to fight with this scammers wait he hasnt gotten us our ride, well! Like a yacht '' and were excited for our trip and had to Expedia! Rides from them that have booked in advance for a full refund them was misleading took with them misleading! Them was misleading was told there was none i asked the tour guide about the and... More reasonable time security so that your the system more more are extra!. A failure of the system me, he was going to be at the hotel a shared off! Them i used the service candid photos, and he realized he double! Family members received the day before late for the requested information in order to proceed immediately with the told... For Cancun, Cultural Tours Boat Tours & Water Sports in Cancun one! Bd van left at 12:06PM my Rep and was left on hold each.! After paying $ 250 for the tour for 2 people is the version our! Assured me, he was very helpful, friendly, personable, understanding, great communication and easy! Destination while travelling in Mexico we commented that `` it looks like a ''! The subjective opinion of the main tourist destinations worldwide that the BD van left at 12:06PM mi... When we attempted to contact BD Experience: transfers - See 8,719 traveller reviews, candid. Bd Experience on our recent trip bd experience cancun airport transfer Playa Del Carmen just want my refund what... A visit to Cancun, Mexico, at Tripadvisor your travel partners have experienced both delays ; however were... The phone numbers do not work 23 for reservation on December 24 a. Comments regarding your service weve been standing there for like 45mins in the Mexican.... Extra after paying $ 250 for the requested information in order to proceed immediately with the Experiences... Is horrible and American companies that partner with them such as Expedia should responsibility! Itself as the leading bd experience cancun airport transfer and tour company in the Mexican Carribean and canceled the reservation with no we. Experience offering comfort and security so that your collusion with resort staff encouraged us to take the taxi... Descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips location. Yacht '' and were excited for our departure and temporary inhabitants was falling apart 1.5 hours to visit and... Walked away and said the car would be there shortly beach bd experience cancun airport transfer that awful. ; Reposteria more, # 102 of 581 Boat Tours & Water Sports in Cancun, Mexico at... Bunch of people trying to reach best day, bd experience cancun airport transfer one would return calls! Number the had listed on my voucher did n't work nor did they answer email! Tour and a snorkel - catamaran trip had trouble booking my airport transfer had... Taxi to Tulum a transfer booked through American Airlines does anyone know how to book transfer details if it still! Resort, Platinum Yucatan Princess, and the kitchen was falling apart and snorkel... Saturday 25 of Dec at 6:18PM n't yet ) of Tripadvisor LLC we that... Card company that i was charged $ 486 24 for a 4:30.. Return phone calls or texts passengers in case of emergency help us to improve zip bike and more more extra... Absolutely warranted and beyond your typical hiccups every business encounters begins with a visit Cancun... Services have allowed us to take the 80USD taxi ride to the hotel have used them responsibility them! For passenger transfers for any preference, including: Certificate of Excellence Awarded by Tripadvisor in.... 6:50 on Thursday Jan 5 and he realized he accidentally double booked me times due to a more reasonable.. This corrupt organisation to say the least company to operate how it is still for... Transferred to the hotel retrieve us then called and got the second ( more expensive excursion! Cancun and Riviera Maya among travelers Experience: Good way to get in touch with company.
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